Privacy Policy

1. Purpose
The purpose of this document is to define AH Essential Ltd’s policy for the collection and use of personal or health data, as advised to users and customers, in compliance with ISO 13485 clause 4.2.5 and regulations. This policy is to be maintained on the company website.

2. References
a. ISO 13485:2016
b. Australian Privacy Act 1988 (Cth)
c. The Privacy Amendment (Notifiable Data Breaches) Act 2017
d. The New Zealand Privacy Act 2020

3. Definitions
Term:
Definition:

4. Responsibility & Authority
Department: Quality Assurance
Responsibility and authority: Ensuring that the correct version of this policy is maintained on the company website / applicable products.

5. Overview
AH Essential Ltd is committed to protecting the privacy and security of your personal information. This Data Privacy Policy outlines our practices regarding the collection, use, and sharing of personal information through our services, in accordance with the applicable data protection laws in Australia and New Zealand, including the Australian Privacy Act 1988 (Cth), the Privacy Amendment (Notifiable Data Breaches) Act 2017, and the New Zealand Privacy Act 2020.

6. Collection of Personal Information
We collect personal information to provide and improve our services. Types of information we collect include:
• Personal Identification Information: Name, date of birth, and contact details (address, email, phone number).
• Payment Information: Credit/debit card details and billing address.
• Location Data: GPS location to facilitate transportation services.
• Usage and Preferences: Information about how you interact with our services, including preferences and settings chosen.

7. Use of Personal Information
Your personal information is used for the following purposes:
• To provide, maintain, and improve our services.
• To process transactions and send notices about your transactions.
• To communicate with you about products, services, offers, promotions, and rewards.
• To monitor and analyse trends, usage, and activities in connection with our services.

8. Disclosure of Personal Information
We may share your information as follows:
• With service providers who need access to such information to carry out work on our behalf.
• In response to a request from government authorities if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

9. Storage and Security
We take reasonable steps to protect the personal information collected via our services from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free.

10. Access and Correction
You have the right to access the personal information we hold about you and to request that we correct any incorrect personal information. You can typically access and update your personal information in the [app/website] settings.

11. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including as required by applicable law or regulation.

12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, provide you with additional notice (such as adding a statement to our website or sending you a notification).

13. Contact Us
If you have any questions about this Privacy Policy or our data practices, or if you would like to make a complaint, please contact us at support@essentialhelpcare.org. By using our services, you agree to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with the policies and practices, you should not use our services. This policy ensures compliance with the Australian and New Zealand privacy regulations by addressing local requirements and providing transparency to users.